Local Language Support (LLS)

Principle Duties and Responsibilities:
· Work rotating day and night shifts in 24 x 7 support centre
· Take customer technical inquiries on phone and email, create/update/escalate product service requests.
· Dispatch service requests to the relevant technical support team
· Perform written Japanese-English translations of Service Request updates between Japanese customers and non-speaking technical support engineers.
· Communicate in English with technical support engineers
· Redirect customers to relevant technical support teams as required
· Answer or escalate product support contract inquiries
· Assist with the work flow of an existing Service Request

· Business-level Spoken and Written Japanese
· Conversational Spoken and Written English
· Call Centre Experience
· Shift Work Experience
· Operational Command of the Business
· Results Driven
· Cross Functional Behaviour
· Communication
· Initiative
· Adaptability
· Customer Responsiveness
· Accountability
· Problem Solving