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Location Tokyo, Kanto
Languages Japanese > Native
English > Business Level
Job number JO-180718-167597

Company overview

Would you like to be part of a team focused on helping customers across Japan adopt my client's services by helping to enable the sales organization focused on global enterprises, fast-growing mid-market companies, and the industry’s hottest start-ups? Do you have the business savvy, organization skills and ability to collaborate across multiple business owners to help establish my client's Services as the premier cloud provider?
As a Manager of the Customer Enablement Specialist (CES) team, you will have the exciting opportunity to be part of a growing team that provides support across the sales organization. Your responsibilities will focus on recruiting, hiring and developing a team who will provide unparalleled business support to customers, including account management activities, cost optimization efforts, and other programs focused on creating an excellent customer experience. Additionally, you will set performance goals and metrics, timelines and a formal tracking process to measure and manage progress. You should be a team leader with exceptional organizational skills, prepared to work in a high-volume environment, with multiple sales teams in a fast paced, dynamic industry.

Job description

Roles & Responsibilities:
· Build and manage a multi-cultural team of Customer Enablement Specialist
· Hire and develop quality personnel, provide ongoing coaching, motivate, train the team
· Collaborate with Country management, Operations, Channel, Marketing, Business Development, Solution Architects etc. functions on key initiatives
· Develop and build an organizational structure that aligns the talent to the strategic objectives for the group
· Drive operational excellence in everything the CES team does. This includes creating sane processes and procedures, then automating them to improve efficiency in our day-to-day tasks and projects
· Present regular, accurate reports for management for review
· Develop key metrics and KPIs to measure overall customer experience and provide foundation for continuous improvement


Basic qualifications
· 2-5 years of technology related sales and/or customer support or business development
· Masters degree preferred
· Excellent written and verbal communication, analytical skills, accurate and concise reporting
· Able to work in an ambiguous, internet-speed environment
· Proficiency in Microsoft Office, especially Word and Excel, Sharepoint and Salesforce
· English : Business Level
· Japanese: Native Level

Preferred qualifications
· Prior experience of working in a technology company
· Proven experience of leading, motivating and developing young talent
· Proficiency in Billing System

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