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Languages Japanese > Native
English > Business Level
Job number JO-180903-170923

Company overview

日本は直営リテールビジネスとフランチャイズビジネス、コントラクトセールスビジネスで展開。日本はグローバルでコアマーケットのひとつの位置づけ。日本は最も利益率が高いため、本国の期待も高い。商品・マーケティングの強化も行っていく。

<企業カルチャー>
オープンな雰囲気があり、主要なスタッフにはビジネスの情報を共有し、それぞれに権限を与えるカルチャー。それによって社員のやる気を高める。
社風は自由で、風通しがよく、働きやすい会社。デンマークの会社は女性が活躍している企業が多い。社員が意見を言いやすく発言することを奨励。社員は真面目で社員同士助け合い仲が良い。ポリティカルなところは全くない。
社長は社員に対してプレミアムフライデーを毎週奨励(夫々が仕事の裁量を任され、仕事の状況で午後3時に帰宅可)

Job description

Training role
• Planning and implementing the company Academy programs in co-operation with the support office in Denmark according to an annual training calendar
• Development of training materials including translation supplmented by locally developed materials specific to Japan market needs, for example business sales
• Training of Store Managers, Sales Associates, Customer Service and Delivery & Assembly staff with the above materials
• Training of Store Managers and Sales Associates of our Franchise partners
• Develop and implement leadership level training (e.g., new Store Manager ramp-up program, Director level training, language training).
• Develop and monitor store level Learning and Development KPI’s
• Ad hoc training of Store Managers and Sales Associates in case of underperformance
• Ensure use of best practice and support managers in on-boarding training for new joiners including office staff and new store staff
• Update best practice and share amongst stores and with other countries
• Ensure P&P partners in Denmark HQ are fully updated
Store Operations
• Reviewing store and staff retail KPI’s (traffic, conversion rate, basket size) Mystery Shopper and NPS reports and develop programs to address issues – both ad hoc and mid-term
• Working closely with Retail Director, develop and manage store and sales associate budgets and update it periodically (as updated forecasts).
• Develop and follow up on store performance improvement initiatives in case of short-fall
• Ensure target setting, implementation and follow-up on campaigns and initiatives according to the retail calendar.
• Working closely with Marketing and Visuals, ensure activities are implemented and store staff have the appropriate selling tools
• Working closely with the Business Development Manager, assist in the new store openings.
• Participate and represent Japan in global, regional and in-Japan meetings and conferences.

Requirements

・3年以上の店長経験(リテールのKPIマネジメントスキルが必要なため)
・2年以上のトレーニングの役割もしくはポジションの経験
・ビジネスレベルの英語力 (年数回の海外出張あり)

• Passion for developing and training of people
• Strong retail and business understanding
• Proactive, hands on and willing to get things done, whatever it takes – strong bias for action
• Knows how to have fun
• Outside of the box thinking – can Dream Big
• Minimum of 3 years of in store staff training at a retailer, preferably at a foreign owned, lifestyle brand.

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