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Salary: Open
Sub-industry: Medical Devices
Function: Healthcare R&D

Company Overview

This is below 100 staff foreign medical device company in Japan which is a market leader in its market segment maintaining double digit growth each year and with a strong focus on high customer service support.

Job Description

- Collects information on repairs and failures from the field service department and sends reports to the US head office to continuously improve product quality. (main objective)
- Closely communicates and discusses with the field service engineering team about the product quality complaints and issues from customers
- Compiles summary reports of these quality matters logically detailing technical aspects and benefits and/or costs to the business after solving these problems
- Communicates effectively with the regional and global HQ engineering and R&D team on such escalated quality matters
- Localizes the solutions provided from the US HQ to the Japan field service team and relevant counterparts

Requirements

- Product Quality Control and/or technical service experience in the medical device industry for 5 years or more
- Over 3 years’ experience in quality improvement activities with overseas manufacturing plants (manufacturers)
- Communication skills in English. (Requires facilitation ability to organize conference calls in English)
- Data analysis capability
- Knowledge of electrical engineering (to be able to read circuit diagrams)
- Repair experience (field service engineer) background is a plus

Additional Information

【Why work in this company】
- Leading company with double digit growth in its market segment
- Quite aggressive, bright and high speed working environment
- Chance to work in a company that focuses on customer satisfaction
- Work in a team oriented working environment with good balance of domestic Japanese and foreign culture
- Engaging role to work with overseas regional and global HQ teams in English


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