Company overview

World’s leading consumer goods trading company, with particular strengths in jewellery, fine watches and premium accessories. Each division(事業部) represents a proud tradition of style, quality and craftsmanship and the company seeks to preserve the heritage and identity of each of its divisions. At the same time, they are committed to innovation and designing new products which are in keeping with their values, through a process of continuous creativity.

Job description


Report to:チームリーダー


- Supervise 8-10 members especially focusing on One to One coaching
- Hit high sales target (+35%)
- Run CS by conducting daily/weekly/monthly operations, corroborating with various steak holders such as IS&T, logistics, Central/other Zone CS, external warehouse, subcontractors etc.
- Provide leadership in change management for the installation of some global initiatives/ new systems such as new Incentive Scheme, new CRM/Retail related tool installation etc.


- 顧客サービスの経験、もしくはコンタクトセンター/Eコマース関連分野での経験
- リテール店舗の店長経験のみの方でもご応募可能
- 誠実、勤勉、柔軟、律儀、鋭敏、チームプレーヤー
- 基本的英会話力及び英文読解力、中国語できれば尚可

- Over 2 years of experience of working in customer service industry
- People Management experience or with appropriate readiness to do it
*Experience of Store Manager or equivalent role (ex. Store assistant manager for big store or store operational manager) would be preferable

Additional information

Ideal Candidate have:

- Good knowledge on the products, activities and operations in the store
- Enthusiastic both in sales and clienteling
- Build good relationship with internal/external steak holders to proceed with CS business
- Able to handle a variety of tasks and responsibilities simultaneously and efficiently, and work well under pressure
- Self-starter, Change agent
- Able to contact with Central Client Services or CS in other zones, mainly via e-mail, sometimes Skype meetings and calls

Need Help?

Junko Yoshizumi Web

This job is handled by Junko Dobbie Yoshizumi

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